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September 9, 2015
Minutes of the regular meeting of the Board of Trustees of the Skokie Public Library held
in the Skokie Public Library Board Room, Wednesday, September 9, 2015.
CALL TO ORDER
Mark Prosperi, President, called the meeting to order at 7:30p.m.
Members present: Mark Prosperi, President; Diana Hunter, Vice President/President
Emerita; Karen Parrilli, Secretary; Susan Greer; Eugene F. Griffin; Jonathan H. Maks,
MD; Zelda Rich; and Carolyn A. Anthony, Director.
Staff present: Richard Kong, Deputy Director; and Lindsay Braddy, ILSffech Services
Supervisor.
Observer present: Unmi Song, President, Lloyd A. Fry Foundation, 120 S. LaSalle Street,
Suite 1950, Chicago, IL 60603.
APPROVAL OF THE MINUTES OF THE REGULAR AND CLOSED MEETINGS OF
AUGUST 12. 2015
Mr. Griffin made a motion, seconded by Mrs. Hunter, to approve the minutes of the
regular and closed meetings of August 12, 2015, subject to additions and/or corrections.
There being no additions or corrections, the minutes were approved unanimously and
placed on file.
CONSENT AGENDA (Financial Statements; Circulation Report/Dashboard; Reports
from Department Heads; Program Statistics 1st Quarter F.Y. 2015-2016; Correspondence:
Gifts; Personnel)
Mrs. Parrilli made a motion, seconded by Mrs. Rich:
MOTION:
THAT THE SKOKIE PUBLIC LffiRARY BOARD OF TRUSTEES
APPROVE THE FINANCIAL STATEMENTS, SUBJECT TO AUDIT,
AND THAT THE FOLLOWING CONSENT AGENDA ITEMS BE
PLACED ON FILE:
1. CIRCULATION REPORT/DASHBOARD
2. REPORTS FROM DEPARTMENT HEADS
3. PROGRAM STATISTICS 18T QUARTER F.Y. 2015-2016
4. CORRESPONDENCE: LETTER FROM ANTHONY F.
SCARPELLI, CHIEF OF POLICE, VILLAGE OF SKOKIE, TO
�2
CAROLYN ANTHONY DATED AUGUST 18, 2015 RE THANK
YOU
5. GIFTS: $200. FROM ALAN TUTZER IN APPRECIATION OF LEE
LEffiiK AND JUDY ZARTMAN FOR ONGOING ASSISTANCE
TO THE VISUALLY IMPAIRED; $300. FROM BRIAN McGUIRE
IN MEMORY OF WILLIAM KATZ
6. PERSONNEL: HIRES: JAIME GONZALEZ VICKER,
TEMPORARY BOOMBOX MENTOR, LEARNING
EXPERIENCES, EFFECTIVE AUGUST 25 TO DECEMBER 20,
2015; BAOTRAN LE, TEMPORARY BOOMBOX MENTOR,
LEARNING EXPERIENCES, EFFECTIVE AUGUST 24 TO
DECEMBER 20, 2015; LAUREL JOHNSON, FULL-TIME YOUNG
ADULT LffiRARIAN, LEARNING EXPERIENCES, EFFECTIVE
SEPTEMBER 14, 2015; CHRISTINE GOERTZ, PART-TIME
YOUTH SERVICES LffiRARIAN, YOUTH SERVICES,
EFFECTIVE OCTOBER 1, 2015; RETIREMENT: CAROLYN A.
ANTHONY, DIRECTOR, ADMINISTRATION, EFFECTIVE JULY
15, 2016.
The vote for approval was 7 ayes, 0 nays; the motion passed unanimously.
BILLS
A motion was made by Mr. Griffin, seconded by Dr. Maks:
MOTION:
THAT THE SKOKIE PUBLIC LffiRARY BOARD OF TRUSTEES
APPROVE THE BILLS, SUBJECT TO AUDIT.
The roll call vote for approval was 7 ayes, 0 nays; the motion passed unanimously.
Mr. Prosperi asked the Board to move the regular order of business and begin with
Approval of ILLINET Interlibrary Loan Code, followed by Outsourcing Delivery. The
Board agreed.
APPROVAL OF ILLINET INTERLffiRARY LOAN CODE
Lindsay Braddy asked the Board to accept for approval the Revised 2015 ILLINET
Interlibrary Loan Code as presented. The last revision that was published and approved
by the library board was in 2008. Changes from the last revision include:
•
The addition of section VI, "Rights and Responsibilities of the Library System"
�3
o
Meant for the large library systems in lllinois (ours is RAILS), this section
outlines the tasks and goals for the systems to promote and facilitate
interlibrary loan and resource sharing throughout the state.
•
The addition of section IX, "Delivery"
o
Points 1 and 2 are new and instruct libraries to use their system's delivery
service or ILDS and to transmit nonreturnable items (such as copies of
articles) electronically whenever possible;
o
•
Points 3 and 4 were moved from other sections of the 2008 code.
The addition of section X, "Cooperative Agreements"
o
Again, these points were culled from other sections of the 2008 code, but
outline in a more detailed way that libraries have the right to work together to
share resources, but that these agreements do not supersede the state ILL code.
Brief discussion followed regarding outsourcing delivery.
A motion was made by Dr. Maks, seconded by Mrs. Parrilli:
MOTION:
THAT THE SKOKIE PUBLIC LffiRARY BOARD OF TRUSTEES
ACCEPT THE 2015 ILLINET INTERLffiRARY LOAN CODE AS
PRESENTED. (COPY ATTACHED)
The roll was called: Dr. Maks-yes; Mrs. Rich-yes; Mrs. Greer-no; Mrs. Parrilliyes; Mrs. Hunter-yes; Mr. Griffin-yes; Mr. Prosperi-yes. The roll call vote for
approval was 6 ayes, 1 nay; the motion passed.
REPORT ON OUTSOURCING DELIVERY
For many years, NSLS, and now RAILS, has provided delivery service to facilitate the
transport of materials traveling between libraries (such as interlibrary loan and LINKin).
RAILS currently has an in-house delivery staff to provide this service.
In January 2014 RAILS contracted with a company called Continental Transportation
Solutions (CTS) to outsource delivery in the Burr Ridge area, one of seven delivery areas
in RAILS. In June of this year, the RAILS board approved extending this outsourcing to
the Wheeling delivery area, of which Skokie is a part. RAILS anticipated that the
outsourcing would begin mid-to-late October 2015, though they did advise that they will
give 6-8 weeks' notice before their official start date- at this time, we have yet to receive
this notification. [Notice was sent September 9, the day of the Board meeting, from
RAILS.]
�Accep ted by Skokie Public Library
Board of Trustees 9/9/2015
JES~ E \\I
liTE · \l CRI-T \RY OF ST.\TE
�Preface
As partners in the Illinois Library and Information Network (ILLINET), more
than 5,000 multi-type (academic, public, school and special) member libraries
contribute to the ongoing enrichment of the State's library resources. Beginning in 1975, ILLINET has relied on resource sharing to meet the information
and research needs of library patrons. In addition, library resource sharing
provides a means to access entertainment, nurture personal Interests and
hobbies, and, overall enhance the lives of Illinois residents.
The cooperative actions of ILLINET member libraries have contributed to the
success of a statewide resource sharing service. The laws and rules that authorize the Illinois State Library (ISL) and the library systems ensure that free
access to all Illinois residents remains the cornerstone of the statewide system. Today, Illinois libraries, including the library systems and the ISL, support
Interlibrary loan and both statewide and systemwide reciprocal borrowing, to
the betterment of the quality of life for Illinoisans everywhere. Empowered by
a robust technology infrastructure, the sustainability of Illinois' strong heritage
of excellent library service depends upon an ongoing commitment to resource
sharing, delivery and statewide cooperation. The ILLINET Interlibrary Loan
Code (ILL Code) is the declaration of that commitment, without which, the actions of the thousands of Illinois library staff that support its use, the broader
concept of resource sharing and, more specifically, services like delivery, would
not be feasible.
The following sections underscore the utility and importance of the ILL Code,
and describe the relationship between the ILL Code, the Illinois State Library
Act, and the Illinois Administrative Code (lAC or "the rules").
Background
The lAC helps State government implement the statutes adopted by the Illinois General Assembly (GA). The ISL, established by statute, has rules found
in 23 Ill. Adm. Code 3030. Any activity undertaken by the ISL shall be rooted
in law or rule. As a body of State government, the authority to provide services
and programs is determined by the GA through the promulgation of statute,
administered by the State Librarian through administrative rules. Unlike private
sector business, the ISL cannot conduct any activity unless authorized by the
GA. Clearly, resource sharing figures prominently into the enabling legislation
of the State Library Act:
Purposes of the State Library. The Illinois State Library shall:
Promote and develop a cooperative library network operating regionally
or statewide for providing effective coordination of the library resources of
public, academic, school, and spec/a/libraries.
Printed by authority of the State of Illinois. June 2015 - SM - LD A 130.1
�How does the ILL Code figure into the lAC?
The ILL Code is incorporated as an Exhibit in Secretary of State (SOS) rules
(23 Ill. Adm. Code 3030. Exhibit A); it is, therefore, the responsibility of the SOS
and the ISL to administer the ILL Code. Changing the lAC Is a process prescribed by statute (see 5 ILCS 100) and overseen by the Joint Committee on
Administrative Rules.
Library Systems
Because system membership is required in order to be eligible for grants and
services, the body of law surrounding State grant programs rests in the Illinois Library System Act. Libraries not meeting the minimum membership criteria established in 23 Ill. Adm. Code 3030 cannot receive library system or ISL
services and/or funds such as delivery, grants or library system membership.
Beginning in January 2013, the ISL began an online certification process to ensure library system members in Illinois meet the minimum criteria prescribed
in 23 Ill. Adm. Code 3030.
Funding for the library systems is predicated on all libraries acting toward a
single goal of providing resources to Illinois residents. Grant programs from
the SOS have the goal of promoting statewide library cooperation. The prominence of resource sharing as the purpose and reason for the library systems
is establl$hed in the very first paragraph of the System Act:
Because the State has a financial responsibility in promoting public
education, and because the public library is a vital agency serving all
levels of the educational process, it is hereby declared to be the policy of the State to encourage the improvement of free public libraries
and to encourage cooperation among all types of libraries In promoting the sharing of library resources. In keeping with this policy, provision is hereby made for a program of State grants designed
to establish, develop and operate a network of library systems covering the entire State.
Note: The first Interlibrary Loan Code for Illinois was written in 1971. It was revised in 1988, 1993, 2000, 2008 and 2014.
ILLINET Interlibrary Loan Code
The ILL Code, approved by the ISL Advisory Committee, endorsed by the Illinois Library Systems, and adopted by the ISL governs interlibrary loan policy
within ILLINET. The ILL Code is based on the most current American Library
Association (ALA) Interlibrary Loan Code for the United States.
Through 15 ILCS 320/7(f) and 23 Ill. Adm. Code 3030.215(e), the ISL administers, Illinois library systems monitor and enforce, and ILLINET member libraries abide by the ILL Code.
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�I. Definition
Interlibrary loan is the process by which a library requests material from, or
supplies material to, another library. Whether initiated by library staff or patron, the purpose of Interlibrary loan is to obtain, upon request of a library patron, material not available in the patron's local library. The terms "requesting
library" and ..supplying libraryn are used in preference to 11borrowing llbrar)f'
and "lending library" to cover the exchange of copies as well as loans. Circulation of materials between a central library and its branches or within a school
district is not considered interlibrary loan.
II. Scope
1. The ILL Code governs interlibrary loan among ILLINET member libraries.
2.
,!i ~ _ ,
1
Any type of library material needed by an individual for any purpose,
including but not limited to study, instruction, Information, recreation
or research, may be requested from another library.
3.
Any materials, regardless of format, may be requested from another
library. The supplying library determines whether the material can be
provided.
4.
Interlibrary loan outside of ILLINET, governed by national, international or other applicable interlibrary loan codes, is not within the
scope of this document.
5.
Reciprocal borrowing is not within the scope of this document.
1
Ill. Ethics and Responsibilities of ILLINET Member Libraries
1.
Interlibrary loan is a mutual relationship, and libraries are strongly encouraged to supply materials as freely as they request materials.
2.
Each library shall develop collections in response to local needs. Interlibrary loan is an adjunct to, not a substitute for, collection development in individual libraries.
3.
To expedite State and nationwide resource-sharing initiatives, every
ILLINET member library shall strive to enter and maintain its collection and holdings in a regional, statewide and/or national bibliographic
database.
4.
Each library shall offer and promote the availability of interlibrary loan
service to its patrons.
5.
Personnel responsible for interlibrary loan in each library shall be familiar with relevant interlibrary loan documents and aids, including interlibrary loan codes and procedures, bibliographic tools, and
services.
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�6.
Libraries shall comply with current Copyright Law (17 USC) governing both print and digital resources.
7.
Each library shall ensure the confidentiality of the patron (see the Library Records Confidentiality Act [75 ILCS 70]).
8.
Each library shall annually review and update its profile in the Resource Sharing Directory in Library Learning (L2) and, if applicable,
the Online Computer Library Center (OCLC) Interlibrary Loan Policies Directory.
9.
Each library shall have its borrowing policy readily available.
10. Each library shall clearly identify its materials with a current ownership
mark.
11. Each library shall collect and annually submit its interlibrary loan statistics to the ISL.
IV. Rights and Responsibilities of the Requesting Library
1. The requesting library shall bd: tJsponsible for compliance with the
Copyright Law and its accompanying guidelines, and shall inform its
patrons of the applicable portions of the law. An Indication of copyright
compliance shall be provided with all requests for photocopies.
2.
The requesting library shall be responsible for identifying libraries that
own the requested material. The requesting library shall be responsible for checking the policies of potential suppliers for restrictions, special Instructions and information on fees prior to sending a request.
3.
The requesting library shall avoid repeatedly sending the majority of
its requests to a few selected libraries. However, each library has the
right to determine the best source for the requested material.
4.
Requested items shall be cited completely and accurately. The requesting library shall transmit all interlibrary loan requests in standard
bibliographic format in accordance with the protocols of the electronic
network or transmission system used. In the absence of an electronically generated form, the elements of the ALA Interlibrary Loan Request Form shall be used.
5.
The requesting library shall indicate on the request when items cannot be verified and/or located, using "cannot verify" or "cannot locate".
The source of reference shall also be indicated on the request.
6.
The requesting library shall honor the supplying library's conditions of
loan, including observation of dates and duration of loans, recall notices, fees (if applicable), In-library Use Only and other special handling provisions. The requesting library shall convey these conditions
to library patrons.
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�7.
The requesting library shall be responsible for borrowed materials
from the time the materials leave the supplying library until they have
been returned to the supplying library. If damage or loss occurs, the
requesting library shall be responsible for compensation, in accordance with the policy of the supplying library.
8.
The requesting library shall be responsible for all fees authorized by
section VIII (Fees) imposed by the supplying library. The requesting
library shall be responsible for timely processing of payments related
to the interlibrary loan transaction.
9.
The requesting library assumes full responsibility for patron initiated
transactions.
V. Rights and Responsibilities of the Supplying Library
1.
Libraries are strongly encouraged to implement generous interlibrary
loan lending policies with due consideration for the needs of their prii,, , ·
mary clientele.
2.
The supplying library shall
to all Interlibrary loan requests
within one working day (preferred), but no longer than three working
days, after receipt.
3.
The supplying library may return a request unfilled when bibliographic
data and location are incomplete.
4.
The supplying library shall send a copy of the request or sufficient information to identify the request, along with any materials provided.
5.
The supplying library shall notify the requesting library of dates and
duration of loans for the materials, renewal policies, and In-library
Use Only restrictions.
6.
The supplying library has the right to recall its material at any time.
7.
The supplying library shall send any invoices for charges incurred
within one year after the due date of the item.
rJi~bnd
VI. Rights and Responsibilities of the Library System
The library system shall:
1. Maintain a current resource sharing policy that encourages cooperation among all types of libraries in promoting the sharing of library resources via a variety of service methodologies, including Interlibrary
loan, and is compliant with current Illinois library law and administrative rules.
2.
Employ library system staff to consult with member libraries about offering, promoting and improving local interlibrary loan service.
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�3.
Foster interlibrary loan partnerships and collaboration at the local, regional, systemwide and statewide levels.
4.
Offer, on a recurring schedule, interlibrary loan continuing education
and training opportunities that meet member libraries' needs.
5.
Facilitate access to current interlibrary loan information and resources
via the library system's website.
6.
Ensure member libraries are compliant with the annual submission of
the ISL's lLLINET Interlibrary Loan and Reciprocal Borrowing Survey, a tool that collects interlibrary loan statistics.
7.
Provide efficient and effective delivery service methodologies that ensure timely receipt of materials to meet patrons' needs.
8.
Monitor member libraries interlibrary loan service to ensure adherence to and compliance with the ILL Code.
9.
Serve as the mediator, as prescribed by the ILL Code (Section XI), to
resolve perceived violations of the ILL Code.
VII. Rush and Urgent Requests
1.
"Rush" service requests are those in which the requesting library desIgnates the request to be "Rush 11 and requires the item to be
processed and sent within 24 hours/one working day.
2.
"Urgent11 service requests are those in which the requesting library
designates the request to be "Urgent11 and requires the item to be
processed and received in fewer than 24 hours/one working day.
3.
Requesting libraries that need "Rush" or 11 Urgent" service requests
shall contact the supplying library directly to negotiate conditions and
fees.
4.
An ILLINET member library may, by policy or on a case-by-case
basis, choose not to offer "Rush" or "Urgent" service.
5.
An ILLINET member library shall make its "Rush" or "Urgent" policies
available upon request.
VIII. Fees
1.
It is not allowable for either the requesting library or the supplying library to charge (the library or the patron) for ILLINET resource sharing transactions of returnable items, except as outlined in this section.
2.
Libraries may assess fees (library or patron) for the provision of Rush
or Urgent requests, as outlined in Section VII.
3.
ILLINET member libraries are encouraged to absorb the cost of providing photocopies.
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�4.
If a library chooses not to use the Library System Delivery service or
the Illinois Library Delivery Service, the library shall negotiate alternate shipping conditions with the requesting/supplying library prior to
shipment of the item.
5.
Libraries shall not assess overdue fines to other libraries.
6.
If damage or loss occurs, the requesting library is responsible for
compensation in accordance with the policy of the supplying library.
IX. Delivery
1.
Primary shipping and transmission:
a.
Returnables: Every ILLINET member library shall use either the
library system delivery service or the ILDS as their primary shipping service for 11returnables 11 within Illinois.
b.
Non-returnables: Every ILLINET member library shall transmit
non-returnable items electronically; however, they shall use alternative options when electronic transmission capabilities are
impractical or unavailable.
2.
Every ILLINET member library, using either the Library System Delivery service or the ILDS, shall comply with the USPS Private Express Statutes (39 CFR 31 0.3(a)) and the Letters Carried out of the
Mail (39 USC 601 (a)). Refer also to the Secretary of State's memorandum 11 Delivery of Library Materials11 , November 27, 2012, as the
guidelines for determining delivery compliance.
3.
Materials shall be packaged to prevent damage or loss in shipment.
The supplying library shall notify the requesting library of any special
packaging and shipping requirements. The requesting library shall
comply with the requirements as stipulated.
4.
If the supplying or requesting library chooses not to ship materials via
the library system delivery service or ILDS, the libraries shall negotiate
alternate shipping methods and conditions prior to shipment of the item.
X. Cooperative Agreements
1.
ILLINET member libraries shall comply with the ILL Code.
2.
ILLINET member libraries may enter into mutually beneficial cooperative agreements in order to meet the needs of their primary clienteles. These agreements do not supersede the ILL Code, except as
prescribed in subsection 3 of this section.
3.
Interlibrary loan periods established by ILLINET member libraries
through a cooperative agreement are permissible but only apply to
those ILLINET member libraries covered under the agreement.
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�XI. Violation of the ILL Code
1.
When violations of the ILL Code initially occur, these procedures shall
be followed:
a.
b.
Library 8 is responsible for responding to all notifications on a
timely basis and working towards resolution.
c.
2.
Library A shall inform Library 8 about the violations and Library
B's failure to comply with the ILL Code.
Both Library A and Library 8 shall document all exchanges.
Library A may suspend the interlibrary loan privileges of Library 8 if
Library 8 fails to correct violations of the ILL Code after having been
informed of the violations.
a.
b.
Library A is responsible for reviewing ongoing circumstances and
evaluating reinstatement of Library B's suspended interlibrary
loan privileges. Reviews shall be completed on a quarterly basis.
c.
3.
Such action requires written notification by Library A to Library 8,
specifying the violations, the terms and duration of the suspension, and a course of action in compliance with the ILL Code that
wqu~d restore borrowing privileges. A copy of all documentation
shal~ be sent to the library systems of both libraries.
Library A shall provide written notification of the review and the
ensuing decision to Library 8 and the library systems of both libraries.
If violations of the ILL Code continue, the following procedures shall
be followed:
a.
Either Library A or Library 8 shall request that its library system
serve as mediator. The request shall be in writing and sent to the
libraries and to the library systems involved.
b.
The library system acting as mediator shall document:
i.
ii.
Its role as mediator of the complaint, with copies sent to all
libraries and library systems involved.
iii.
c.
The continued ILL Code violations, with copies sent to all libraries and library systems involved.
Its negotiation efforts and the results of these efforts, with
copies sent to all libraries and library systems involved.
Ineffective negotiations and continued disregard of the provisions
of the ILL Code shall result in the initiation of the suspension
process from library system membership (23 Ill. Adm. Code
3030.205).
-7-
�'•
d.
The ISL shall act on the recommendation of the library system
recommending suspension of system membership.
e.
Library systems may initiate resolutions of the ILL Code violations independent of notification from member libraries.
GLOSSARY
ALA Interlibrary Loan Request Form - A form published by ALA and the
National Information Standards Organization and used by a library to request
an interlibrary loan from another library.
Borrowing Library - See Requesting Library.
Borrowing Privileges - The ability of a patron with a valid library card to
check out (borrow) items from a library.
CARLl - Consortium of Academic and Research Libraries in Illinois.
CCG {Cop~~ht Clearinghouse Guidelines) - The requesting library's Indication on ~ p~otocopy request that the request conforms to the CONTU
"Guidelines for the Proviso of Subsection 108(g)(2)". Compliance means that
the library does not subscribe to the journal and publication date of article is
within the last five years. Only five copies per journal title in a year before
payment of the copyright fee is required; only 1 article per issue per patron.
See also CONTU Guidelines.
CCL (Copyright Clearinghouse Legislation) - The requesting library's indication on a photocopy request that the request conforms to the U.S. Copyright Law (17 USC). Compliance means that the library subscribes to the
journal or publication date of the article is more than five years old. No limit
on the number of copies requested. The library is still subject to subsection
108(g)(2) of the copyright law that prohibits systematic photocopying of copyrighted materials in such aggregate quantities as to substitute for purchase of
or subscription to the magazine.
Collection Development - The process of planning, selecting, weeding and
building of resources in all formats needed by a library's community of patrons. This process is based on the individual library's collection development
policy. Sometimes this is referred to as collection management.
Consortlal Interlibrary Loan - ILL within a consortia! shared catalog is facilitated by the library automation system software that authenticates patrons
and ILL requests.
Consortium - A group of libraries formally organized to promote common interests and achieve common goals, of which interlibrary loan and resource
sharing activities are typical examples.
CONTU Guidelines - The "Guidelines for the Proviso of Subsection
108(g)(2)", known as the CONTU Guidelines, were developed by the National
-8-
�Commission on New Technological Uses of Copyrighted Works to assist librarians and copyright proprietors in understanding the amount of photocopying/reproducing for use in interlibrary loan arrangements permitted under
the copyright law. See CCG.
Cooperative Agreement - A binding agreement between two or more parties.
Copyright Compliance - The requesting library is responsible for making
certain that the interlibrary loan request conforms to the copyright law or the
accompanying guidelines. A supplying library may choose to not process a
request for a non-returnable item request if an indication of copyright compliance is not included. See CCG and CCL.
Copyright Law - The United States copyright law is contained in chapters
1 through 8 and 10 through 12 of title 17 of the United States Code. The Copyright Act of 1976, which provides the basic framework for the current copyright law, was enacted on October 19, 1976, as PL 94-553. Copyright law is
intended to bring about a balance between the rights of creators and owners
~f copyrighted works a~d the needs o~ p~trons of ~hose wo~ks. ~i~~ghtlaw
limits what may be cop1ed, sold and d1stnbuted w1th and Without 'ffie consent
of the copyright owner. The rights of owners are enumerated in section 106,
and the limitations on the owner's rights are listed in sections 107-118.
Date Due - Either the year, month and day by which the patron shall return
the loaned item to the requesting library, or the period of time the item may remain with the requesting library, disregarding the time spent in transit.
Direct Borrowing - Direct borrowing implies an unmediated (library staff not
involved in the process) patron-initiated request.
Fair Use - Fair use, described in section 107 of the U.S. Copyright Law, permits limited uses of copyrighted works by individuals who do not own the copyright to the work. The four criteria used to determine fair use are: the purpose
of the use; the nature of the copyrighted work; the amount of the work used;
and the effect of the use on the potential market.
FAX - Electronic transmission of text or graphics using telephone lines.
Fee - A charge for services. This includes, but is not limited to, shipping and
handling charges, charges for damage to items, and replacement and/or processing charges for lost items.
Fine - A charge to the patron for late return of a borrowed item.
ILDS (Illinois Library Delivery Service) - The statewide vehicular delivery
service, funded by the Illinois State Library, that provides delivery each week
to library system headquarters and designated facilities, eligible academic
members and the Illinois State Library in order to facilitate the rapid delivery
of books and other library materials throughout the State.
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�ILLINET - The Illinois Library and Information Network, which consists of the
library systems, their full member libraries and the Illinois State Library.
ILLINET Member Library - A library that is a full member of a library system.
Illinois Library Laws & Rules - Laws and administrative rules relevant to libraries in Illinois, compiled and published biennially by the Illinois Library Association and updated on the Illinois General Assembly website
http://www.ilga.gov/.
In-Library Use Only - Materials designated by the supplying library as "inlibrary use only" shall be used only within the requesting library. These items
may not be removed from the library.
Interlibrary Loan - The process by which a library requests material from,
or supplies material to, another library. Whether initiated by library staff or patron, the purpose of interlibrary loan is to obtain, upon request of a library patron, material not available in the patron's local library. Circulation of materials
between a central library and its branches or within a school district Is not considered interlibrary loan.
;: t 1 .
Interlibrary Loan Transaction - The complete process of an Interlibrary
loan that includes all steps from the initial request by the requesting library (or
requesting library patron) through the receipt of the item by the supplying library. For non-returnables, the transaction includes all steps from the Initial
request through receipt by the patron.
lntrallbrary Loan - The circulation of materials between a central library and
its branches or between buildings within a school district.
Lending Library - See Supplying Library.
Library Bill of Rights - A declaration developed and available from the ALA
that outlines library responsibilities and patrons' rights to library services.
Library Records Confidentiality Act [75 ILCS 70] - Provides legal guaranties of patron confidentiality of circulation of library materials. Circulation
records shall not be made available to anyone except by a court order in a
criminal proceeding.
Library Learning (L2) - The online membership directory for ILLINET member libraries, which includes a staff directory and a resource sharing directory.
L2 is home to a statewide calendar and registration service for meetings and
other continuing education events in the State.
Library System Delivery - Dedicated delivery systems operated by the individual library systems for their members. Systems may operate the delivery
service or may subcontract for it.
Local Library System Automation Program - An integrated library system
open to membership by full library system members of all types developed by
or receiving financial or in kind support from a library system.
-10-
�Multitype Library System - Meets the requirements of 75 ILCS 10/2(1 ),
serving a minimum of 150,000 inhabitants or an area of not less than 4,000
square miles and serving a minimum of 10 or more public libraries, elementary and secondary school libraries, institutions of higher education libraries,
and special libraries.
National Information Standards Organization (NISO) - Organization credited by the American National Standards Institute. NISO is 11 Where content
publishers, libraries, and software developers turn for information industry
standards that allow them to work together. Through NISO, all of these communities are able to collaborate on mutually accepted standards". ANSIINISO
Z39.83 is the standard for NISO Circulation Information Protocol (NCIP).
Non-returnables - Materials that the supplying library does not expect to
have returned.
Patron - Individual who initiates an interlibrary loan request. Other synonymous terms include client, customer, end patron and library patron.
, 1·
Primary Clientele - A library's patron group, defined locally by each library
and as described in the library's mission statement, e.g., taxpayers, students
and faculty, or local community.
Public Library System - A public library that serves a city of over 500,000
population and Is established as a public library system under the Illinois Library System Act.
Reciprocal Access - How the resources of all full member libraries of a library system are made available to all patrons within the system area. Reciprocal access benefits should be imposed equally among all reciprocal
access patrons and can include information passports, interlibrary loans, photocopy service, reference service, use of library materials on site, courtesy
cards and other services. The library governing authority may approve reasonable restrictions related to computer access, library programs and meeting room use.
Requesting Library - The library that initiates an interlibrary loan request on
behalf of a patron or permits direct borrowing.
Resource Sharing - Making the collections of one library available to the patrons of another library efficiently and effectively. Resource sharing encompasses the technical capabilities, staff expertise and policies necessary to
achieve that objective. Resource sharing incorporates activities related to automated discovery tools (including bibliographic library databases), collection
management, bibliographic description, delivery, interlibrary loan, reciprocal
access and reciprocal borrowing. Resource sharing is a core system service.
Returnables - Materials that the supplying library expects to have returned.
Rush - A designation by the requesting library that requires the item to be
processed and sent in less than 24 hours.
-11-
�·.
Special Handling Provisions - Conditions for loaning designated by the
supplying library such as in-library use only, restrictions on copying, special
packaging, or other unique requirements.
Supplying Library - The library that fills an interlibrary loan request by either loaning the item or supplying a copy of the item.
Suspended Library - A library whose system membership is terminated by
the library system board with concurrence by the State Librarian.
U.S. Code - The United States Code or USC; in the context of this document, the Copyright Law of the United States and Related Laws Contained in
Title 17 of the United States Code.
Urgent - A designation by the requesting library that requires the item to be
processed and received in less than 24 hours.
User-Initiated Transaction- See Direct Borrowing.
Verification - The process by which a library determines the accuracy of information.
Working Days - Days on which the library is open for service.
-12-
�•
I
Acknowledgments
ILLINET Interlibrary Loan Code Revision Committee
Lynn Bierma
Illinois State Library
Robert Jones (Chair)
Illinois State Library
Kate Boyle
Reaching Across Illinois Library
System
Susan McKinney
St. Joseph Township-Swearingen
Memorial Library
Patricia Boze
Illinois State Library
Patricia Norris
Illinois State Library
Pat Burg
Illinois State Museum
Beverly J. Obert
Illinois Heartland Library System Decatur
Debbie Campbell
Consortium of Academic and
Research Libraries in Illinois (CARLl)
Cyndy Colletti
Illinois State Library
Halle Cox
Kane County Law Library
Anne Craig
Illinois State Library
Antony Deter
Morrison CUSD 6
Veronda Pitchford
~~$ching Across Illinois Library
SyStem-Burr Ridge Office
Ellen Poplt
Illinois Heartland Library System
Jelena Radlcevlc
Chicago Public Library - Harold
Washington Library Center
Kathy Roegge
Winnetka-Northfield Public Library
Jacob~Roskovensky
Becky Frank
Trinity International University
Charleston Community Unit School
District #1
Laura Frizol
LaSalle Public Library
Suzanne Schriar
Illinois State Library
Gwendolyn Harrison o
Illinois State Library
Sandra Stravis
Chicago Public Library - Harold
Washington Library Center
Tony Heaton
Illinois Wesleyan University
Joanne Holmes
Cooperative Computer Services
Ron Winner
Illinois State Library
�. .
Jesse White
Secretary of State & State Librarian
Illinois State Library· Gwendolyn Brooks Building
300 S. Second St.· Springfield, IL62701 -1796
WWW.O..Jj#1iiDRI\IEILLINOIS. CO/t./1
r
.
�4
The major way in which this change impacts Skokie Public Library is that deliveries of
materials from other libraries will now occur overnight, instead of during business hours.
All libraries on the Wheeling delivery routes will be expected to provide keys and/or
alarm codes to CTS so that deliveries can be made while the library is closed. CTS
should be contacting libraries directly to arrange a visit -- during this visit, library staff
can show CTS where they would like materials delivered, the location of building alarms,
and any other delivery specifications. RAILS says of CTS: "CTS is a very reputable,
secure, insured, and bonded company. They were founded in 1978 and have over 300
customers. In addition to delivering overnight to libraries in the Burr Ridge area, CTS
regularly delivers time-critical, high-value freight such as bank deposits, pharmaceutical
products (including FDA/DEA controlled substances), and non-durable consumer goods.
CTS drivers go through extensive background checks."
Other ways in which this change impacts us at Skokie Public Library:
•
Our staff will no longer need to sort materials into separate bins for different delivery
routes, which will save a lot of time and will allow us to more efficiently use our
available bin space. All sorting will occur at the CTS facility in Bensenville.
•
Our staff will no longer need to bundle or rubber band items together in bins, which
will also save a lot of time (and rubber bands).
•
We will now have access to as many delivery bins as we need, and can request new
ones at any time. Currently, we often run out of space in our limited number of bins
and then have to hold items to be picked up the next day, which slows down delivery.
•
CTS is less likely to close in weather emergencies.
Things about the delivery service that will not change:
•
Deliveries will still be received only on weekdays (overnight deliveries will be made
Sunday-Thursday).
•
The amount of time it takes to receive an item from another library will not change
(though some libraries in the Burr Ridge delivery area actually reported a quicker
turnaround time).
•
The delivery containers will not change.
•
CTS is closed the same eight holidays as RAILS is closed/delivery is not available.
Currently, we await notification from RAILS that their contracts with CTS for the
Wheeling area have been finalized, and that they are ready to have their site visits with
individual libraries to discuss access to the building.
�5
Mrs. Anthony reported that outsourced delivery will begin October 25. Staff has already
changed the loading dock door inner lock so access to the building cannot be gained by
CTS staff; they will only be able to enter the dock area.
After brief discussion, Ms. Braddy left the meeting at 7:45p.m.
DIRECTOR'S REPORT
USAGE----Circulation was down less than one percent in August, largely due to the
Bookmobile being off the road several days with mechanical problems. The big increase
in eAudiobook use mirrors national sales trends for the format. With staff working with
District 219, it was nice to see a 25% increase in the number of library cards issued in
August! Thanks to BOOMbox programming, Science and Technology programs
accounted for 16% of program offerings for the month. Nearly as many adults and teens
attended a program as did children. Staff and volunteers took Read to the Rhythm, the
summer reading club, to 12 preschools and home day care sites, furthering our goal of
connecting with people where they are in the community.
FOIA REQUEST ----Skokie Public Library was one of a number of area libraries that
received a FOIA request from an individual seeking multiple items. Compliance involved
searching, photocopying and redacting numerous records. Our FOIA Officer Susan
Dickens bore most of the burden, spending more than 30 hours on the project, with
support from our legal counsel who carried out a lot of the redacting and preparation of
cover letters as well as reviewing the library's response. Mrs. Anthony understands that
the ILA Public Policy is looking into the possibility of having some limits or parameters
set on requests of this sort. Brief discussion followed.
DOMINICAN INTERNS----A new group of four interns from the Graduate Program in
Library Science at Dominican University came for orientation to the Skokie Public
Library this week. Each is assigned a mentor in Adult Services, Access Services,
Learning Experiences, and Community Engagement for their 15 hours per week here
throughout the academic year. Each also has an advisor at Dominican. The interns will
get exposure to various aspects of library operations and have the opportunity to take on
projects. They will also attend the lllinois Library Association Conference in Peoria.
DOWNTOWN SCIENCE AND TECHNOLOGY TIF----Mrs. Anthony attended a
meeting of the Joint Review Board for the Downtown Science and Technology TIF,
convened by the Village Manager John Lockerby to consider a proposed amendment to
the TIF for the purpose of adding some property to the existing TIF. As the Board will
recall, once a TIF is set, taxes raised from any increase in the EAV for the area go into a
�6
fund to support further development. The proposed additional area takes in the north side
of Oakton Street opposite Village Hall as well as some properties on Oakton east of
Lincoln and Niles Center Road. While some of these vacancies were part of the former
Downtown TIF, it was explained that the financial climate has changed, certain
agreements re parking have been worked out, as have plans for infrastructure
development for utilities, and traffic patterns. Since the original TIF was established in
2005 and TIFs have a life of no more than 23-24 years, this expanded area will only be in
the TIF, if approved, for at most 13-14 years. The Joint Review Board found that the
proposal met all legal requirements and approved the proposal. The vote is advisory only.
The matter will go to public hearing October 7 at 8 pm. Mrs. Anthony will be glad to
provide additional information to Board members who may be interested. Brief
discussion followed.
VILLAGE FLU SHOTS----The Village Health Department has once again invited
Skokie Public Library staff to participate in the free flu shots offered at several times this
month to Village employees at Village Hall. Many staff have taken advantage of this
opportunity in recent years. Hopefully, it has helped to protect staff from suffering the flu
in the winter months.
ILLINOIS AS NETWORK HUB IN DPLA----Four new Service Hubs were added to the
Digital Public Library of America (DPLA) recently including lllinois, Michigan,
Pennsylvania and Wisconsin. The Hubs are to bring together the cultural heritage content
in their state to become part of DPLA, and to build community and data quality among
the participants. In lllinois, the Service Hub responsibilities will be shared by the lllinois
State Library, the Chicago Public Library, the Consortium of Academic and Research
Libraries of lllinois (CARLI), and the University of lllinois at Urbana Champaign. Initial
collections from lllinois will document coal mining in the state, World War IT
photographs taken by an lllinois veteran and photographer, and collections documenting
rural healthcare in the state. Jessica Goodman, our Digitization Librarian, and others here
have been looking at what digital collections we might propose to move along through
the Hub to the DPLA.
CARRYING FORWARD ASPEN INSTITUTE REPORT----Last fall, the Aspen
Institute issued a report Rising to the Challenge: Re-Envisioning Public Libraries. This
report was the culmination of a two-year study the Aspen Institute Dialogue on Public
Libraries which was funded by the Bill and Melinda Gates Foundation. The report
described a renewed vision of the public library for the 21st Century as well as a call to
action to realize the vision. Now the Aspen Institute is piloting an Action Guide for Re-
�7
Envisioning Your Public Library that features discussion questions and activities for
helping key library stakeholders consider some of the issues put forward. Our library has
agreed to participate in the pilot and will conduct some of these discussions over the next
couple months. These discussions will help inform the new planning process for
development of a Strategic Plan for 2016-2019 and will be overseen by Deputy Director
Richard Kong. There is an activity planned for the Board at the October meeting.
BUILDING PROJECTS----The Youth Computer Lab is largely completed and was
immediately put to use by young students. The renovation of the west circulation desk
and lobby is scheduled to begin the middle of October. Plans are to continue to allow
access from the west entrance throughout the ca. 4 week project. Staff has proposed
making an underused corner of the Audiovisual Room into a multi-format collection
boutique that will take on a different focus every 8-12 weeks. Initially, there will be a
boutique of holiday-themed materials in November and December, replaced by a Latin
focus for VNA! Coming Together in Skokie and Niles Township, featuring Hispanic
cultures, sometime in January through March.
STAFF BARBEQUE----The Annual Staff Barbeque was held in good weather out on the
patio off the Staff Room as well as in the Staff Room Thursday, August 27. The Staff
Social Committee planned the Barbeque, shopped, and set out a variety of salads, soft
drinks, and chips to accompany the grilled hot dogs, hamburgers and chicken. There was
ice cream for dessert. There was a good turn-out for the barbeque and it was a nice time
for staff to socialize and catch up on vacation news. Staff appreciates the Board's
sponsorship of this annual event.
25TH ANNIVERSARY OF ADA (AMERICANS WITH DISABILITIES ACT)----Mrs.
Anthony said that 2015 marks the 25th Anniversary of the ADA. To celebrate, the library
will host a program featuring Lennard Davis on October 7 at 7 p.m. at the library who
will discuss what it has meant to members pre and post ADA followed by a reception.
Mrs. Anthony asked the Board to approve the ADA Proclamation and asked President
Prosperi to sign the Proclamation. The Village of Skokie has also signed the
Proclamation. Mrs. Anthony read the Proclamation to the Board.
A motion was made by Mr. Griffin, seconded by Mrs. Greer:
MOTION:
THAT THE SKOKIE PUBLIC LffiRARY BOARD OF TRUSTEES
AUTHORIZE BOARD PRESIDENT MARK PROSPERI TO SIGN THE
ADA PROCLAMATION (COPY ATTACHED).
The motion for approval was unanimous; the vote was 7 ayes and 0 nayes.
�ADA PROCLAMATION
On July 26, 1990, President George H.W. Bush signed into law the Americans with
Disabilities Act (ADA) to ensure the civil rights of people with disabilities. This
legislation established a clear and comprehensive national mandate for the elimination of
discrimination against individuals with disabilities. On July 26, 2015, we will celebrate the
25th anniversary of the signing of the ADA.
The ADA has expanded opportunities for Americans with disabilities by reducing
barriers and changing perceptions, and increasing full participation in community life.
However, the full promise of the ADA will only be reached if we remain committed to
continue our efforts to fully implement the ADA.
On the 25th anniversary of the Americans with Disabilities Act, Skokie Public Lbrary
celebrates and recognizes the progress that has been made by reaffirming the principles
of equality and inclusion and recommitting our efforts to reach full ADA compliance.
NOW THEREFORE, Skokie Public Library does hereby reaffirm to continue to work
toward full ADA compliance.
~·
Mar k Pr osperi
President, Board of Libr·a ry Trustees
Skokie Public Lib r a r y
September 9, 2015
DATED TI-llS (DATE)
�8
APPROVAL OF ADOPTION OFTAX LEVY
At this meeting, the Board needs to adopt a tax levy for transmission to the Village of Skokie.
The 2015levy will be introduced as part of the Village's Levy Ordinance in early December
and acted on before the end of December. This levy will fund the library's 2016-2017 Fiscal
Year.
The 2014levy was $11,753,036. representing a 1% increase over the 2013levy.
Additionally, the Village adds the $1,261,225. levy for the library's bonded indebtedness for
a total levy of$13,014,261. Note that the portion of the levy for repayment of bonded
indebtedness is not increased when the levy for the Operating Fund is increased. The levy for
the library's bonded indebtedness was set by the Village Board when they refinanced the
library's debt along with some Village debt in September, 2010. That refinancing was
projected to save the library $1,663,820.43 over the remaining life of the loan.
Last month, Mrs. Anthony gave the Board information for no increase in the levy, an increase
of 1%, and an increase of 1.5%. The Board seemed to favor going with no increase in the
2015levy. Assuming that there will be some increase in the Cost of Labor and some increase
for staff at the time of their annual review, Mrs. Anthony allotted 2% more for the Salary line
and corresponding increases for FICA and IMRF. A chart of general Revenues and
Expenditures was distributed showing, even with a minimal 2% increase in the Salary line, if
there is no increase in the levy, the Capital line will need to dip well below $1 million.
Should the Board decide in March or April that an increase of more than 2% is warranted in
the Salary line, the Capital line would dip even further. Mrs. Anthony distributed an updated
list of anticipated Capital expenditures for the next five-seven years including improvements
to the East Drive. The anticipated repairs exceed $4 million and, of course, there will be
additional expenses that we don't anticipate at the present time.
With these circumstances in mind, Mrs. Anthony recommends that the Board adopt a levy
increase of at least 1% for the 2015 levy. The additional approximately $140,000. generated
will enable the Capital line to be brought to $1 million as well as providing a slight additional
adjustment to Salaries or other Operating Expenses for FY 2017. An increase of one percent
from the 2014levy would result in a levy of $11,870,566. for FY 2015.
Discussion followed regarding expense to hire a search firm for a new director, relocation
expenses, the new director's compensation; Skokie's assessed valuation; and unforeseen
capital expenditures.
A motion was made by Mr. Griffin to adopt a 2015levy increase with 0% increase. The
motion died for lack of a second.
�9
Mrs. Hunter made a motion, seconded by Dr. Maks:
MOTION:
THAT THE SKOKIE PUBLIC LIBRARY BOARD OF TRUSTEES
ADOPT AN OPERATING TAX LEVY IN THE AMOUNT OF
$11,868,679.00 FOR THE YEAR 2015, REPRESENTING A 1%
INCREASE OVER THE 2014 LEVY.
The roll was called: Dr. Maks-yes; Mrs. Rich-yes; Mrs. Greer-yes; Mrs. Parrilliyes; Mr. Griffin-no; Mrs. Hunter-yes; Mr. Prosperi-yes. The motion passed with a
vote of 6 ayes and 1 nay.
Mrs. Hunter suggested sending Representative Lou Lang information regarding our latest
FOIA request to see what can be done about such voluminous requests. Mrs. Anthony said
Illinois Library Association's Public Policy Committee has been discussing this issue.
APPROVAL OF PUBLIC SERVICE POLICIES AND GUIDELINES
The Public Service Policy and Guidelines [hereafter PS Guidelines] being presented
today are the result of a review of the Reference Policy, Standards & Guidelines
[hereafter: Reference Policy] which were last revised in 2009. Much of the material in the
Reference Policy was found to be core principles and practices applicable to all library
staff providing direct services to the public. Sections in the PS Guidelines include:
•
Purpose
•
Equality of service
•
Attitude
•
Approachability
•
Communication skills
•
Adherence to policies and guidelines
•
Teamwork
•
Privacy and confidentiality
•
Telephone service
•
Library Culture Statement
The 15-page Reference Policy supplemented with 8 appendices has been condensed into
a 4-page document with a single appendix. Redundant sections and practices peculiar to
reference services have been eliminated in the hopes of creating a concise common
baseline useful to all providing customer service in the library.
The appendices no longer included in the document are:
•
Desk staff expectations [portions incorporated into PS Guidelines]
�10
•
Definitions of information/reference transactions [exists as a separate document]
•
Appropriate desk activities [portions incorporated into PS Guidelines]
•
Interlibrary loan policy [exists as a separate policy]
•
Fax policy [no longer relevant]
•
Use of Library computers [exists as a separate document]
•
Terms of Internet access [exists as a separate document]
•
Employment Resource Center guidelines [department specific]
A motion was made by Mr. Griffin, seconded by Mrs. Parrilli:
MOTION:
THAT THE SKOKIE PUBLIC LffiRARY BOARD OF TRUSTEES
APPROVE PUBLIC SERVICES POLICY AND GUIDELINES AS
PRESENTED (COPY ATTACHED).
The motion passed unanimously.
APPROVAL OF DIRECTOR'S COMPENSATION
After brief discussion, a motion was made by Mrs. Parrilli, seconded by Mrs. Hunter:
MOTION:
THAT THE SKOKIE PUBLIC LffiRARY BOARD OF TRUSTEES SET
LffiRARY DIRECTOR CAROLYN ANTHONY'S SALARY AT
$183,855.00. FOR 2015-2016, EFFECTNE AS OF MRS. ANTHONY'S
ANNIVERSARY DATE OF SEPTEMBER 19.
The roll call vote for approval was unanimous. The vote was 7 ayes and 0 nayes.
DISCUSSION OF SELECTION OF NEW DIRECTOR
Composition of Search Committee
After a discussion with library legal counsel, Mr. Prosperi said a 4-person subcommittee
is unworkable due to the Open Meetings Act. However, the committee, consisting of Mr.
Prosperi, Mr. Griffin, Mrs. Hunter, and Mrs. Parrilli may meet as a committee of the
whole.
After brief discussion, Dr. Maks made a motion, seconded by Mr. Griffin:
MOTION:
THAT THE SKOKIE PUBLIC LffiRARY BOARD OF TRUSTEES
APPROVE THE SEARCH COMMITTEE OF MR. PROSPERI, MR.
GRIFFIN, MRS. HUNTER AND MRS. PARRILLI WHO WOULD BE A
COMMITTEE OF THE WHOLE; THAT IS, ALL SEVEN MEMBERS
WILL PARTICIPATE.
�SKOKIE PUBLIC LIBRARY
PUBLIC SERVICE POLICY AND GUIDELINES
I.
Purpose
Providing excellent customer service is the primary goal of
Skokie Public Library.
A.
The purpose of this document is to:
1.
2.
Improve the quality of service to the patron.
3.
Provide guidance for staff training.
4.
II.
Set standards and guidelines for consistent service.
Establish criteria for the evaluation of staff and Library performance.
General standards
A.
Equality
Provides service to all persons regardless of age, sex, nationality, appearance,
religion, race, social or economic status, or disability.
B.
Attitude
1.
Greets and offers assistance in a pleasant, helpful manner.
2.
Maintains a calm and attentive demeanor, whatever the attitude of the
patron.
3.
Has a positive attitude
4.
Shows courtesy and respect toward other staff members.
5.
Personifies and practices the values expressed in the Library Culture
Statement [attached].
C.
Approachability
1.
Consistently exhibits a professional attitude and appearance that \velcomes
patrons and invites inquiries.
2.
Maintains focus on the Library environment when in public areas of the
Library.
3.
Is not absorbed with reading materials, personal devices or computer
screens while in a position to provide public service.
4.
Makes eye contact with approaching patrons, presents a pleasant facial
expression and greets the patron in a friendly manner.
5.
Keeps conversations in public areas quiet and to a minimum; looks up
frequently and stops conversations when patron is approaching.
6.
Gives the patron undivided attention.
7.
Acknowledges waiting patrons and assures them they will be helped as
soon as possible.
8.
Approaches patrons who appear to need assistance.
�9.
Notices when a service point is busy and assists even when not scheduled
to do so.
D.
Communication skills
1.
Listens carefully and allows patron to finish asking question before
responding; asks clarifying and verifying questions.
2.
Shows tact and sensitivity to patron's level of understanding and evaluates
individual needs.
3.
Exhibits respect for the legitimacy and worth of patron's needs and a nonjudgmental attitude towards addressing them.
4.
Offers to accompany patrons to find Library materials or services.
5.
Invites the patron to check back if not satisfied with the materials found.
6.
Adequately explains how to use the Library to patrons.
7.
Gives accurate and complete information and cites sources.
8.
Does not offer unsolicited personal opinions or advice in regards to a
patron's inquiry unless it relates to recommending Library resources.
9.
Asks a follow-up question such as: "Have you found what you need?" or
"Is there anything else I can help you with?"
Asks for the help of coworkers when not able to fully address a question
10.
or problem.
Offers outside options if patron does not find exactly what is needed at the
11.
Library.
12.
First name is provided when requested.
13.
Is adept at using Library communication systems such as the phone, email
and Vocera.
14.
15.
fails.
E.
Attempts to turn confrontational situations into respectful dialogue.
Refers patron to another staff member, supervisor or security when civility
Policies and guidelines
1.
Has read and follows the guidelines of written Library policies, the
Library Personnel Code and Employee Guide.
2.
Wears staff name tag in public areas of the Library.
3.
Does not abuse Library telephones or computers for personal use.
4.
Checks out all cataloged Library materials when taking then1 outside the
Library.
5.
Accurately records public service activity in the Library's statistical
program. Data obtained from statistical reports help the Library track usage
patterns to best serve the public.
2
�F.
Teamwork
1.
Is cooperative and willing to help.
2.
Informs colleagues when leaving assigned work area.
3.
Provides a name to the patron when taking on a question or dealing with a
problem so that there is clarity when the patron contacts the Library later for
follow-up.
4.
Arrives punctually; returns from breaks and mealtimes promptly.
5.
Accommodates and is sensitive to the workflow and pace of activity in
public service areas; balancing work with one patron with the needs of colleagues
and other patrons in the area.
a)
Patrons needing extensive help should be offered an appointment
when immediate service is not practical.
6.
Willingly shares expertise with other staff and exhibits respect for the
knowledge and abilities of other staff.
7.
Keeps work areas tidy.
8.
Is willing to fill in or change assigned hours when possible.
9.
Helps fellow staff with difficult situations.
10.
Suggests procedures to help the Library provide a better user experience.
11.
Is receptive to new ideas and ways of doing things.
12.
Maintains a consistent level of performance under conditions of stress or
uncertainty.
G.
Privacy and confidentiality.
1.
All Libray account information included in the patron record and/or
computer and program registrations must not be shared with anyone but:
a)
The individual card holder
b)
The parent or guardian of patrons under 16 years of age
c)
Accounts linked to the individual's Library account.
2.
Computer monitors displaying patron information should not be in public
view unless account information is being shared directly with the patron.
3.
A library card or picture ID is required to release patron account
information in person. Over the telephone or other electronic means a Library
card number is required.
Any requests for Library records, by the press, the police or any other
government official must be referred to the Administrative Office or the Librarian
in Charge immediately.
4.
5.
Do not disclose to anyone whether an individual is, or has been, present in
the Library unless it is the parent or caregiver of a patron under 16 years of age.
3
�a)
Phone messages may be delivered to individuals in the Library
[e.g. "Are you Mr. Jones? Your wife called and wants you to contact her"]
but callers should not be told whether someone is in the Library.
b)
In an emergency situation someone can be paged over the
Library's public address system and relayed a message.
6.
Patrons should not be discussed by name in any area of the Library
accessible to the public. Patron names should not be used wantonly in the
discussion of Library issues by staff.
7.
Protecting the privacy of staff members is also important.
a)
When someone calls and asks to speak to a staff member that is not
in the building just tell the caller "__ is not available today. Would you
like to be transferred to their voice mail or would you like assistance from
someone else?"
b)
If you know that the staff member will not be in the library for
several days you might say "__ will not be in until _ _. " Patrons
should never be told why a staff person is unavailable (or any other details
of a staff member's personal life).
H.
Telephone
1.
Library staff should answer telephone calls promptly whenever possible.
2.
Call Center staff should answer the phone saying, "Good
[morning/afternoon/evening] Skokie Public Library. How may I help you?"
3.
Patrons should not be kept waiting on hold for more than five minutes
during the search for the information requested. If extended research is necessary
it is preferable to request the patron's name and phone number or email address
for follow-up.
4.
When a call must be transferred to another desk or department, the caller
should be informed to whom or to which department he or she is being
transferred.
5.
When a request is received via voicemail, a return call either
acknowledging or answering the question should be made within 30 minutes
when possible.
6.
Staff should check the catalog and shelves for a maximum of three items
per telephone request. If the books appear to be available in the catalog the patron
should be informed that the books will be pulled and held for them. A phone
number should be taken in case items are unable to be located.
A maximum of three requests for information may be taken per-phone
call. If a caller has more extensive requests, a trip to the Library or a call at a later
date should be advised.
7.
Approved by Skokie Public Library
Board of Trustees September 9, 20 15
4
�We are Skokie Public Library.
We serve the community, a nd we are a community.
Eac h o f us is a whole p erso n with individual exp erie nces and a uniq ue
p ersp ective . O ur diversity is our strength, and we treat one a nother the
sa me way we tre a t our patro ns, starting w ith a b elief tha t others' intentions
a re g ood. As collea g ues, we respect, value , support, a nd e ncourage one
a nother. We recognize that we are better together, and we are com mitted
to d irect, o pen-minded communic ation and c ourageous c ollabora tion .
We share a passion for lea rning, and partnering with others to build a
better com m unity. All o f us a re generous w ith our tim e , tal ent, and
resourc es . No ne o f us a re satisfied with 'good enough,' because we know
we can b e 'great. ' Whether c o ntributin g to new innovations, or c ontinuing
established practices, we stay flexible, mindful, and dedicated . And we
leave room to experience joy in our work and our colleagues, because
tog ether we form a vibrant whole organization.
�11
The motion passed unanimously with a vote of7 ayes and 0 nayes.
Agreement of Qualities of a New Director
Mr. Prosperi asked the Board to think about various items before the special meeting
including hiring a search firm; the amount to pay the search firm; interviewing the search
firm (Skype/phone); compensation for the new director, contractual or at-will employee;
compensation range; re-location expenses, if applicable; and qualities of a new director.
The Board will want to hear from Mrs. Anthony and senior staff regarding qualities they
feel are important for the new director.
Library legal counsel Heidi Katz will be at the October Board meeting to present on
guidelines. Mrs. Parrilli suggested making a timeline.
Mr. Prosperi asked the Board to let him know if they have suggestions or questions.
Schedule for Special Meetings - September 16, 2015
Mr. Prosperi announced that there will not be a special meeting on September 16, 2015.
A new date will be chosen by a Doodle poll most likely a Tuesday and will begin at
6p.m.
DIGITAL CONTENT QUARTERLY REPORT, SEPTEMBER 2015
Marketing eBooks
The library's September/October newsletter featured eBooks on the cover, in a
promotional push that had been planned for several months by our communications and
collection teams.
In the two weeks since the newsletter began arriving in Skokie households, we've seen a
jump in new user registration across our eBook platforms. New 3M registrations in
August equaled our all-time monthly high of 110 new users. Hoopla signups also reached
the highest levels since we last heavily promoted this product in late 2014. Overdrive
registrations reached a total of 4,600 registered cards.
These promotional gains indicate that there still are a significant number of patrons newly
exploring the eBook format and those who may yet not know that eBooks are available to
them through the library. They also feed into our objective to further develop marketing
strategies for our electronic resources and better promote digital content.
�12
Platform
New users Aug 2015
Active users Aug 2015
Total registered
cards*
OverDrive
135
956
4637
3M
110
267
1682
Hoopla
114
453
2199
*some cards may now be expired
In anticipation of increased interest in eBooks, we held drop-in eBook refresher training
for staff in public service roles. Among the topics covered were basic information
comparing our three major eBook platforms (Hoopla, OverDrive and 3M), background
on eBook collection development, and suggestions on how to troubleshoot common
questions. The sessions were well-attended and will be followed up with in-depth one-onone training for interested staff.
eBook Circulation
Summer is considered a peak time for leisure eBook use, and our circulations statistics
support that assumption, as numbers were up over the spring. Hoopla, which added
eBook and graphic novels to its product mix in May, brought the popular comic book
publisher Image Comics to its collection in mid-August. (Image publishes The Walking
Dead and Saga, the two best-selling series today).
Thanks in part to this popular content, graphic novel checkouts came close to outstripping
eBook checkouts on Hoopla (in August, 112 eBooks and 99 graphic novels were checked
out on the platform). Meanwhile, OverDrive circulation remains consistent and 3M
continues to post big percentage gains in use.
Circulation
August 2014
August 2015
Percentage increase
eBooks from
OverDrive
2508 checkouts
2545 checkouts
1.4%
eBooks from 3M
490 checkouts
758 checkouts
54%
Other eBook news
�13
•
In late June, independent publisher W.W. Norton announced that they would make
their eBooks available through libraries. Titles expire at the earlier of 52 checkouts or
24 months. Several classic Norton titles have been added to our 3M platform.
•
On September 2, OverDrive announced that library patrons using their platform
borrowed more than 100 million eBooks and audiobooks in 2015.
•
The Association of American Publishers reported that eBook sales fell9.3% from
January to July 2015. Consumer eBook prices have risen during the same time, as
have subscription eBook services. (And, as noted, readers still are discovering eBooks
from public libraries.) AAP' s numbers do not reflect self-published eBooks.
Discussion followed regarding the price of eBooks.
"STRENGTHENING THE LffiRARY'S STRATEGIC ROLE: PREPARE TO FOCUS
ON PUBLIC ACCESS TECHNOLOGY" BY RASHAD YOUNG AND SUSAN
BENTON. PM MAGAZINE. SEPTEMBER 2015
The article was briefly discussed.
REACHING ACROSS ILLINOIS LffiRARY SYSTEM (RAILS)
Mrs. Parrilli reported on the highlights from the August 28, 2015, RAILS Board of
Directors meeting. The following information was taken from the video recording and
supporting documents.
Financial Report: RAILS Finance Director Jim Kreger reported that the Board did not
receive the FY2016 budget report, as it has not been approved by the lllinois State
Library because of the "uncertainty of the Area and Per Capita Grant." The cash and
investment balance ending July 31,2015, decreased by $1,400,000 to $25,700,000,
covering 29 months of operation. He mentioned that FY20 15 's audit is ongoing. Also,
Mr. Kreger contacted IMRF regarding the explanation for why RAILS is 107-percent
funded. An IMRF representative stated that the overfunding is due to "member
demographics mix." Presently, there are more RAILS staff in "Tier 2" (new hires) who
will need to wait longer to retire.
Executive Director Report: Director Dee Brennan reported that as part of the renovations
to the Burr Ridge facility, plans are underway to expand its office space to include eight
additional work stations and two meeting rooms. She also mentioned that there was an
impressive response by member libraries to the United for Libraries' webinars, "Short
Takes for Trustees." RAILS will purchase a more "in-depth" program for trustees on
parliamentary procedures.
�14
Illinois State Library Report: Anne Craig offered no information on the current status of
FY20 16 budget. She is looking forward to the September 10 ISL Advisory Committee
meeting when her office will meet with a representative from the state's Budget Office
for any updates. She complimented RAll...S and IHLS, as they are among the few lllinois
APC Grant recipients who can rely on a healthy reserve fund during the budget
uncertainty. She went on to say that all three library systems were notified last month that
because of the current budget impasse, she reminded the systems to operate under the
FY20 15 plans of service and use reserve funds. She stated that no new services, salary
increases, and capital expenditures should be considered and instituted. She said,
"Technically, FY2016 budget does not exist."
New Business: Staff is currently working on a redesigned and improved RAll...S website.
Member libraries are encouraged to offer comments and recommendations.
Next Meeting: Friday, September 25, 2015, at the East Peoria Service Center
COMMENTS FROM TRUSTEES
Mrs. Parrilli said she toured the Pikes Peak Library in Colorado Springs recently. They
have a cafe with a large snack area and near the reference desk is a display of office
supplies that are for sale.
COMMENTS FROM OBSERVER
Unmi Song, president of a private foundation in Chicago and Skokie resident addressed
the Board. She said her family members are active users of the library.
ADJOURNMENT
At 8:56 p.m. a motion was made by Mrs. Parrilli, seconded by Mrs. Rich to adjourn the
regular meeting.
Th~
motion passed unanimously.
i~~1.1110\ -z-·;w\df£/
' ( ) , ·~'
I
o
I
Karen Parrilli, Secretary
�
Text
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
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Minutes, Wednesday, September 9, 2015
Creator
An entity primarily responsible for making the resource
Skokie Public Library. Board of Trustees
Contributor
An entity responsible for making contributions to the resource
Parrilli, Karen (Secretary)
Description
An account of the resource
Includes approval of adoption of Tax Levy, discussion of selection of new director, attachments: ILLINET Interlibrary Loan Code, Revised 2015, Americans with Disabilities Act (ADA) Proclamation, Skokie Public Library Public Service Policy and Guidelines, Skokie Public Library Culture Statement
Date
A point or period of time associated with an event in the lifecycle of the resource
9/9/2015
Extent
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PDF
36 p.
Subject
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Public Libraries -- Illinois -- Skokie
Identifier
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LBM20150909.pdf
Publisher
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Skokie Public Library, Skokie, IL
Language
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eng
2000s (2000-2009)
Medium
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Serial publication, paper document
2010s
library board meetings
tax levy